Monitoring, maintenance and support for your information system, with a single point of contact who already knows your setup when you call.
It's never a major outage. It's the Wi-Fi dropping mid-video-call, the mailbox locked on a Monday morning, the security patch postponed for lack of time. Every time, someone on your team stops working to deal with it.
And the day a real incident hits, your only option is emergency support, billed by the hour, at a price you discover afterwards — with no guarantee it won't happen again next month.
The anomaly is caught before it stops your team, not after it has cost you a day of production.
You don't re-explain your problem to a new technician on every call, and nobody passes the blame while the outage drags on.
Updates and security patches are applied outside your production hours, and when something breaks anyway, fixing it is part of the engagement.
When an incident happens, your data is recoverable — not merely stored somewhere.
The process follows our method — audit, action plan, deployment, ongoing support — with one difference: in managed services, the fourth stage isn't the end of the project, it is the service. The first three are how we get started.
An inventory of your hardware, your accounts and your existing backups. We start from what is already there: what is monitored today, what isn't, and what will fail first.
What goes under monitoring straight away, what has to be fixed first, what will need replacing and when. Prioritised and costed: you see what you pay now and what can wait.
Your critical equipment and services are brought under monitoring, automated backups are set up, accounts are handed over. Your team keeps working throughout.
Permanent monitoring, patches applied outside your production hours, and a regular review of your IT estate: what was handled, what is ageing, what you will need to budget for.
Across all four service lines, it's the same team: the person who picks up already knows your setup. You don't explain your infrastructure to someone new on the day it goes down.
Choosing a business tool before putting it under monitoring? See our AMOA advisory